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SHIPPING OPTION TERMS
We are shipping ground for FREE and it is by United States Postal Service. Normally most areas have delivery in 2-3 business days. That is changing now, some areas have already begun with shortened delivery hours, days or no longer on weekends.
If you are ordering with a credit card, debit card or PayPal, we are only allowed to ship to the USA Billing Address ONLY. Under the terms of your fraud protection agreement with them, that is the rule imposed on us. We will not be paid and fined $400 for any deviation.
This is also part of the FBI Directive of 2006, USA Patriot Act, Homeland Security regarding precious metals as well as the European Union Anti-Terrorist Funding Act.
We ship most items via USPS (United States Postal Service) or Federal Express. We will not tell you "it's been shipped" unless it has.
Watch the weather as some things are beyond our control!
Packages are insured, shipped ground and you should expect to receive them in 3-5 business working days for in stock items. That is NOT including the day you ordered or the day it shipped. Because of the value, someone will need to sign a receipt for the package. Each piece of jewelry is wrapped, then boxed, then bubble wrapped, then placed in a shipping container. If we are shipping to you at work or at a business, most delivery agencies are now instructed NOT to deliver a package addressed to a person if the name of the business is not on the envelope or package. If you are ordering something made for you, a sized ring, selected color choices or something specifically made to your specifications, it will take 3-6 weeks and longer during holidays.
If you are shipping to an address other than your billing address, it can take several extra days. Your credit card company will NOT authorize shipment of a 'card not present' transaction for jewelry to an address they do not have on record. They have no idea if the order was truly placed and approved by you. We get 5-10 of these orders a day and they DO NOT ship. We have had fraud attempts for as little as ten dollars. I understand you want it shipped to yourself at work or your mother as she is home. All you have to do is call your credit card company and let them know. If we attempt to process your order and your card is shut down until you call it is their doing, not ours. They didn't know you were shipping a $500 item to your sister. If it is that big an issue that you do not want your credit card company to know where you are shipping something, mail your order in with cash, a United States of America Postal Money order or send it via Western Union.
Credit Card fraud is very simple. When you used your card at the gas station, the restaurant last night or the store at the mall, someone may have scanned your card on a portable scanner, written down the information or swiped it twice. The second time for themselves. Next, they order anything the want, charge it to you as they have all your information from the magnetic strip. Then, they send it as a gift to them self, a business, you at another address or you at your address and have a technique to have it redirected to them! Often they include a note about how it is a gift and they need it quickly, or the wedding is soon or it's a religious gift.
Credit card fraud is legal and a well respected profession in some countries. So good, that some have adopted USA style zip codes so that they can address something to you at your home but it really goes to them.
Custom made pieces and rings made to order will take 2-12 weeks depending on what you ordered and the time of year.
International & Canada Shipping
International Express Post is $45-60 USD, insured with tracking as your government requires.
International FedEx will be $75-125 for most, to $235 for Russia and remote countries USD
No debit/credit cards or PayPal. Western Union wire or US Currency by Post/FedEx. Western Union is the easiest with the least amount of difficulty for you. Many countries will not permit you to bank wire funds when they learn it is for precious metals due to the International Anti-Terrorist Funding Act. Dubai may not permit you to send any currency out for jewelry.
Western Union Wire information
CREDIT CARD SECURITY
Anyone using your credit card without your permission will be prosecuted to the fullest extent of the law and we will cooperate with the FBI to ensure your identity and credit protection. There is a special international "White Collar Crime Task Force" that works 24/7 specifically on internet fraud. Every email sent can be traced to the computer and hard drive it originated from. (Anonymous email accounts can be traced by highly trained FBI agents & amazing 16 year olds. Formatted and wiped hard drives are nothing to crack for a person trained to read between the platters!) We verify IP through ARIN, your billing address and phone number through your bank, and your delivery address through public records. If you see a charge on your statement that is not familiar, call us and we will track it for you. If it is still not your charge, we will immediately credit you and cooperate with your bank and law enforcement to protect your account integrity. Please understand, once that process starts, it cannot be reversed. Should you later learn a spouse, teenage child or significant other used your card, it gets very messy and will leave a permanent record. The phone lines and postal service are Federal jurisdiction and may have serious implications on passports, government jobs, military, schools, loans, etc. at the very least.
If you find a charge on your card or suspect someone has your number, you need to file a report with your police department immediately. (If you do not and you have many charges, the bank will wonder why you didn't...) You will then want to notify the credit card bureaus and Social Security to be sure no one is applying for an account or address change in your name and place a fraud alert on your name and SS#. The alert means any company that checks your credit knows your information was stolen and they have to contact you by phone to authorize new credit.
Equifax 1-800 525-6285
According to the bylaws of your bank and credit card company, we are only authorized to ship to an address they have on file from you. This is part of the fraud protection service you have with your card. If you require something shipping to an alternate address, you must notify them. We then must provide your billing address, billing telephone number and then your alternate address. We comply fully with the USA Patriot Act regarding jewelry/precious metal sales.
If you have concerns with using your credit card for an online transaction and it being secure, consider the top five sources of identity theft based on the latest USA Federal Trade Commission's Identity Theft report -
Most stock items ordered by 11:00 AM Eastern Standard Time (East Coast USA) are shipped the same day. Special orders, non-stock pieces, rings to size, are all considered 'custom orders' and will take 3-4 weeks during normal times. During holidays, Mother's Day, graduation, Christmas season to Valentine's Day (October 1 to February 1) allow 4-12 weeks and wedding season for rings April thru June allow 4-12 weeks. Many manufacturers close the Wednesday before Christmas and re-open on the third Monday of January; the first two weeks of July; and in Italy and South America the entire month of August or five weeks. Plan accordingly as it is beyond our control.
All gold, silver and platinum that we sell complies with FTC regulations adopted in the USA. Much of our jewelry compiles with the EU nickel directive. Most white gold made in the USA does not.
Plumb gold is at least 14kt and not melted down scrap gold.
9kt gold cannot be called 'gold' in the United States.
White gold and platinum from Ireland does not contain nickel as the coloring agent, they use palladium and rhodium. We use 95% platinum (not 55-75% found in other stores).
Our sterling silver does not contain lead or nickel.
Each order ships with credit card fraud protection sleeves from Fraudfoiler.com a subsidiary of Seawear. Free!
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