SEAWEAR! Order Faq
We have tried to keep the order process
simple! You can print out this form
and mail it in or fax it. Or you can simply use the shopping
cart on the page of the item you like. It is secure with 128
bit encryption SSL. You will see the page address change from
HTTP to HTTPS which means secure. Things get a little slower
with the secure site so just bear with it! No credit card information
is stored on any computer format whatsoever.
If you are using a mobile to order and
there are too many selections, email us with what you would like
and we will set you up a private secure shopping cart for the
With the shopping cart, on the second
screen you will be asked if there are any special instructions
to put in the comment box or a special message in the sentiment
box if you are ordering for someone else. We do not add your
name to the sentiment unless you instruct us. If you are a 'secret
admirer' your secret will remain safe! Once you place your order
on the shopping cart, you will get an email confirmation. You
will get another when the order is shipped with the tracking
If you have any doubts regarding the
quality, the ability to return or the general satisfaction of
other customers, go read their comments!
We are lucky enough to enjoy a less than 1% return rate. Even
with a 'no questions asked' policy. Low prices do not mean low
quality. At least here they don't!
Personal checks take 5-10 business days
to clear before the order is shipped. For your credit card protection,
all billing/shipping addresses are verified with your credit
card company. Shipping is done with the United States Postal
Service. If someone is using your card without your authorization,
we will cooperate fully with the U.S. Postal Inspector and your
credit card company. All deliveries come in an unmarked package,
some may require a signature or photo identification.
If you have concerns with using your
credit card for an online transaction and it being secure, consider
the top five sources of identity theft based on the latest USA
Federal Trade Commission's Identity Theft report -
- Lost or stolen checkbook or
- Friends, acquaintances or
relative obtained access to personal information
- Corrupt employee misused personal
- Offline transaction resulted
in information falling into the wrong hands
- Stolen mail or fraudulent
change of address resulted in fraud
- Online transactions still
are one of the most secure ways to transfer information and one
of the reasons state and Federal agencies require merchants to
pay and report online.
International shipping, UPS, Federal
Express as well as overnight shipping is available. For normal
delivery time to the lower 48 states, we have found that insured,
return receipt requested shipping is quite economical for most
users. Most orders are shipped within 24 hours of receipt. Sometimes
Bank Wire information (this is not our address do not send anything
- Seawear Inc - Account Name
supplied on request - Bank Routing Code
supplied on request - Account Number
77 East King Street
PO BOX 250
Shippensburg, PA 17257
According to the bylaws of your bank
and credit card company, we are only authorized to ship to the
actual Billing Address of the credit/debit card or PayPal account.
They may approve an alternate address they have on file from
you, this will add 1-5 business days to ship your order for their
approval. This is part of the fraud protection service you have
with your bank regarding your use of the card. If you require
something shipped to an alternate address, you must notify them.
They may or may not approve it. We then must provide your billing
address, billing telephone number and then your alternate address.
We comply fully with the USA Patriot Act regarding jewelry/precious
Thank you for shopping at Seawear. We
hope you will return often and tell your friends. If you didn't
see what you were looking for or have any questions at all email
us. We have a large selection of resources available, and chances
are we can find the item you want.
Feel free to inquire about us through
the Better Business Bureau,
UPS or the US
Postal Inspection Service. Your satisfaction is guaranteed.
Merchant services business banking done
through SunTrust in Williamsburg, VA. Account names Seawear &
Member of Jewelers of America, Inc Association
(JA); Manufacturing and Jewelry Suppliers of America (MJSA) and
the Jewelers Board of Trade (JBT).